All products are handmade in our studio in Riga, Latvia. We prepare each item with love and
care and hope that you’ll enjoy it as much as we love making it!
How long will it take for my order to be made?
Our items are made to order, so please allow us 1-2 weeks to make them. We know that this
may be longer than you are used to wait, but please keep in mind that your are purchasing
something that is handmade just for you! All orders are usually shipped out from our studio
no later than 14 days after ordering, but sometimes it may take a little bit longer because of
the queue ahead of you.
What about Customs & Taxes?
As a receiver of the package, you are liable for all import duties, customs, and local sales
taxes based on the country you are shipping to. OCHEN is not liable if your package is seized
by local customs/tax authorities. We advise that you check your country’s local terms and
conditions for importing foreign products before making any purchases.
What if I need to cancel my order?
To request to cancel your order, please contact us at [email protected] as soon as possible and be sure to include your order number in this request. We’ll do the best we can to help you cancel before it ships.
Can I exchange OR return the ordered designs?
If the request for exchange/return is received within 1 week from the shipping day it is
possible to exchange the sizes! Write to our customer service email [email protected] to discuss all the details. PLEASE NOTE, that we do not accept returns/exchanges for custom
made items or items from SALE!
How should I determine what size to order?
Please use our sizing charts. If you are between sizes or unsure what size to order, send us a message to [email protected] and we’ll help you choose. Some of our products already have a suggestion in their description weather to choose to size up or down, so please take the time to read it.
None of your sizes fit me. Is there anything you can do?
We offer custom sizing for most of our items. Just send us an email with your measurements in cm and we will let you know if we can make a custom pattern for you. This option is valid for no extra charge.
Can I order a custom item?
Yes, sure! We’d love to make something special just for you. We can make our existing designs from different materials, or custom designs with the materials we have. Please don’t ask us to recreate works by other designers – we don’t do it!
I am a blogger or social media influencer and want to collaborate with your brand. How should I go about it?
Please send us a message! We love working with bloggers and influencers, but we only do a limited amount of collaborations, usually a few every year. We are looking for bloggers and influencers with an established follower base that resonates with our brand.
I work for a magazine, a website or another publication and want to feature your
products. How should I go about it?
We love working with blogs, websites, magazines and other publications that are interested in featuring our products. Please send us a message to request our media kit and receive further information about the ways in which we can collaborate.
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